The impact of the knowledge based society, especially on knowledge intensive business services, proved to have a really significant influence on the development of services industry. Consultancy services are acknowledged as innovation-intensive and knowledge-intensive business services at the...

"This book provides an advanced analysis of a widespread and valuable organizations of the modern capitalism. It also explores the evolution of human capital-intensive firms in different sectors, their internal and external organizations, their performance, and their key strengths that could be...

Purpose: Knowledge work productivity is a key area of improvement for many organisations. Lean approach is a sustainable way to achieve operational excellence and can be applied in many areas. The purpose of this novel study is to examine the potential of using lean approach for improving...