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Loyalty, quality and satisfaction in FMCG retail market does loyalty in retailing exist?
Nessim, Kattysamir; Thurn, Emmie; Gustafsson, David; … - In: Inventi impact: retailing & consumer services (2015) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
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Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
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The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
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An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md; Harun, Ahasan; Al-Emran, Md; … - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
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Actively persuading consumers to enact ethical behaviors in retailing : the influence of relational benefits and corporate associates
Chang, Hsiu-Hua; Lu, Long-Chuan - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 399-416
Persistent link: https://www.econbiz.de/10012017537
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Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta; Ieva, Marco; Ziliani, Cristina - In: Journal of retailing and consumer services 47 (2019), pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
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Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee Loong - In: Industrial marketing management : the international … 77 (2019), pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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Splitting shopping and delivery tasks in an on-demand personal shopper service
Arslan, Alp; Agatz, Niels; Klapp, Mathias - 2019
Persistent link: https://www.econbiz.de/10012126200
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Retailer loyalty in the online context : the influence of transactional and relational experiences assessment
Giovanis, Apostolos N.; Melanthiou, Yioula - In: Journal of customer behaviour 16 (2017) 1, pp. 35-59
Persistent link: https://www.econbiz.de/10011757531