Kundennähe und Kundenorientierung gelten als Schlüsselfaktoren zum Geschäftserfolg. Dies impliziert eine konsequente Ausrichtung von unternehmensinternen und -übergreifenden Geschäftsprozessen auf den "König Kunde". Mit diesem Themenkreis setzt sich der Schwerpunkt...

Die Wahl der richtigen Organisations- und IuK-Strategie bleibt weiterhin eine große Herausforderung. Mit dem Ziel die Substanz innovativer Konzepte und sogenannter "Heilslehren" zu bewerten, gibt das Buch wichtige Impulse für die tägliche Arbeit. Der Abschnitt "Organisationsformen der...

Today's business environment is constantly changing: New customer requirements or products, an evolving competition, new IT solutions like EAI or web services, outsourcing opportunities or changing legal requirements are just a few reasons for this change. Therefore enterprises have to ensure an...

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success. However, many organizations still...

ARIS (Architecture of Integrated Information Systems) is a unique and internationally renowned method for optimizing business processes and implementing application systems. This book describes in detail how ARIS methods model and realize business processes by means of UML (Unified Modeling...

Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new...

Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among...