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Tourism development revisited...
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Tourism development rivisited : concepts, issues and paradigms
S, Sutheeshna Babu
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003908597
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2
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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3
Zone of tolerance as a moderator in automated service quality-behavioural intention link : a study using structural equation modeling and CRM indexing
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 36-54
Persistent link: https://www.econbiz.de/10010209988
Saved in:
4
Service quality and switching behavior of customers
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Management science letters
1
(
2011
)
4
,
pp. 405-414
Persistent link: https://www.econbiz.de/10009958908
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