The uncertainty that accompanies organizational change heightens prospects for intra organizational conflict. Notwithstanding this, the knowledge base on the sources (or causes) of organizational conflict is underdeveloped – largely as a result of a low incidence of empirical research, and in...

This paper describes new trends related to the concepts contained in HR organizational structures within Czech organizations. In addition, it describes the specifics of the roles played by HR in those organizations which have transformed their HR departments in terms of the principles of the HR...

Along the line of the Porter hypothesis, firm’s might react to and challenge environmental policy in a forward looking way. This needs a full restructuring of firm’s assets, technologies and competencies. We empirically show through a bivariate probit analysis of environmental...

Quality management (QM) is now a mainstream management initiative, but few researchers have explored worker experiences of it. An exception is found in the work of Edwards et al. (1998) who make an important contribution by offering the ‘disciplined worker thesis’ (meaning that...

Airline industry restructuring proceeded in high gear following the 9/11 attacks, which triggered a global air transport crisis in the beginning of the new millennium. European (network) legacy carriers have been reorganizing to meet low-cost challengers in European and new competition in global...

AbstractThis chapter presents the subject of quality management in an e-commerce context. The chapter presents a brief overview of the basics of quality management as they are applied in both service and manufacturing operations. The chapter then explains why quality management principles are...

AbstractThis chapter presents the topic of purchasing management in the context of e-commerce. The chapter presents JIT purchasing principles and talks about purchasing management benchmarking. The chapter then explains why purchasing management is so important in an e-commerce setting. Finally,...

AbstractThis chapter discusses supply chain management in an e-commerce environment. The chapter introduces the concept of supply chain management and related issues, followed by the supply chain design process. The chapter then explains the relevance of e-commerce in supply chain management. It...

AbstractThis chapter provides an extensive review of the research and published literature that deal with e-commerce operations management. In the process of this presentation this chapter explains how managers should develop an operations management strategy that incorporates e-commerce to...