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Jaffe, Adam B.; Le, Trinh - 2015

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Kao, Ping-jen; Pai, Peiyu; Lin, Tingling; Zhong, Jun-yu - In: The service industries journal 35 (2015) 7/8, pp. 448-466

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Bessant, John R.; Lehmann, Claudia; Möslein, Kathrin - In: Driving service productivity : value-creation through …, (pp. 211-218). 2014

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Bessant, John R.; Lehmann, Claudia; Möslein, Kathrin - In: Driving service productivity : value-creation through …, (pp. 3-15). 2014

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Sok, Phyra; O'Cass, Aron - In: The journal of services marketing 29 (2015) 2, pp. 137-149

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Voigt, Matthias; Plattfaut, Ralf; Niehaves, Björn - In: International journal of services technology and management 20 (2014) 4/5/6, pp. 315-334

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