Serrano Lasa, Ibon; Ochoa Laburu, Carlos; de Castro … - In: Business Process Management Journal 14 (2008) 1, pp. 39-52
Purpose – The value stream mapping (VSM) is a tool created by the lean production movement for redesigning the productive systems. Since, it was theoretically developed, some cases have been published where the mentioned tool has been used; however, there is a need to see how it is put into...