Joshi, Maulik; Sikka, Rishi; Erb, Natalie; Zhang, Sonia - 2016
1. The health care landscape -- 2. Effectively implementing quality and safety improvement -- 3. Spreading improvement -- 4. Physician champions -- 5. Building a culture of safety -- 6. Principles and practices of high reliability organizations -- 7. Key quality and safety measures -- 8. Using...