Advancing organizational reliability / Karlene H. Roberts -- The multiple meanings and models of reliability in organizational research / Rangaraj Ramanujam -- Three lenses for understanding reliable, safe, and effective organizations : strategic design, political, and cultural approaches / John...

This paper explores the trade-offs inherent in the pursuit and fulfillment of multiple performance goals in complex organizations. We examine two related research questions: (1) What are the organizational implications of pursuing multiple performance goals? (2) Are local and myopic (as opposed...

Increasingly, scholars view reliability-the ability to plan for and withstand disaster-as a social construction. However, there is a tendency to evoke this concept only in the face of catastrophes, such as the British Petroleum oil spill or the Space Shuttle Challenger explosion. This book...

Ambidexterity can be defined as an organization’s ability to simultaneously reconcile exploration and exploitation. In this paper, we focus on contextual ambidexterity, i.e. ambidexterity that derives from the creation of a context that allows employees to pursue exploratory and exploitative...