The author states we are in the 'age of the mind'. It is therefore critical to master the managing of knowledge in business as in other fields. Several development principles to do this are suggested. First, an extensive education and training program is required (Motorola University provides a...

Digital technologies allow organizations to improve their processes, products, and services to gain efficiencies and to enhance customer experience (CX). This article describes how the CTO of the Port Authority New York and New Jersey (PANYNJ) stabilized and re-oriented the IT department with a...