New trends and developments in the management of education are revealed. This article assesses the extent to which the management style of “excellent organisations” can be applied to education authorities.

Some aspects of change strategy theory as they relate to the introduction of a group work‐measured incentive and maintenance planning scheme for a works engineering department in the heavy manufacturing process industry are set out. Types of change strategy are reviewed briefly, followed by a...

When an organisation matures to a medium or large concern, it can lose some of the innovative drive which brought its success, and thereafter begins to fade. This article presents a new model of product (service innovation screening) based on questioning of product, price, promotion, place and...

To meet the demands of the 1990s, the Woolwich Equitable Building Society ran a “Striving for Excellence” campaign. Research was carried out into customer needs, as well as both formal and informal staff surveys. Leadership was identified as the most important element in the campaign. It was...

As manufacturers contemplate changing or modifying outmoded operations systems, management must be aware of the key role played by workers in achieving a successful implementation. These new system strategies, such as just‐in‐time (JIT) and manufacturing resource planning (MRP II), rely on...

Presents the story of a managing director and his team adopting management development as a positive contributor to a massive and urgent change of strategy within a company. Examines the way that total cultural change within the company was achieved. Focuses particularly on those processes,...

Cultures can be said to be an ostensive concept, reflected by visible manifestations rather than abstract definitions. Organisation cultures are underpinned not only by imposed procedures and structures, leadership example and environmental considerations, but by social and economic ideologies...

Describes how the National Health Service management has responded to pressure for change as a “critical case site” for investigation of the importance of innovativeness. What factors help or hinder innovation? What distinguishes highly innovative teams? How does the process of innovation...

Explains the advantages of using a culture survey as part of an organization′s change effort and examines the use of culture surveys in information gathering and communication. Culture surveys, used properly, become invaluable in guiding change. Used improperly, however, they can be...

Builds on work within The Lawson Mardon Group – one of the world′s largest packaging firms. Reviews, in particular, discontinuous change and the relationship between responsiveness and organizational learning – the latter expressed as a model identifies different organizational development...