Nassimbeni, Guido; Sartor, Marco; Dus, Daiana - In: Industrial Management & Data Systems 112 (2012) 3, pp. 405-440
Purpose – Service outsourcing/offshoring represents an increasing phenomenon. Several factors (e.g. cost reduction, flexibility, access to new technologies and skills, access to new markets, focus on core activities) motivate the location of (IT or business) processes abroad and/or out of the...