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Investigating of the causal relationship among Relational Selling Behaviors, Cause-Related Marketing and Consumer Value in the resort hotel
Chen, Tser-yieth; Sung, Wei-Nown; Chen, Kuang-Cheng; … - In: International journal of electronic customer … 1 (2007/08) 4, pp. 402-420
Persistent link: https://www.econbiz.de/10003754392
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Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng; Hsiao, Han-Liang - In: The service industries journal 28 (2008) 3/4, pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
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A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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Customer value in the hotel industry : what managers believe they deliver and what customer experience
Nasution, Hanny N.; Mavondo, Felix T. - In: International journal of hospitality management 27 (2008) 2, pp. 204-213
Persistent link: https://www.econbiz.de/10003687387
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Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora; Kucukergin, Kemal Gurkan; … - In: Journal of travel and tourism marketing 32 (2015), pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
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The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: International journal of hospitality management 34 (2013), pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
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Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana; Andreu, Luisa; Cervera, Amparo - In: Journal of business research : JBR 67 (2014) 5, pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
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Using importance-performance analysis to appreciate satisfaction in hotels
Wilkins, Hugh - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 866-888
Persistent link: https://www.econbiz.de/10008748442
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Creating Customer Value Through Service Experiences : An Empirical Study in the Hotel Industry
Martin-Ruiz, David - 2012
The main research objectives of this paper are: first, to identify the three levels of a service evaluation: attributes (service value), outcome (service experience), and values (developing service relationships); secondly, to differ and to relate the perceptions of service value with service...
Persistent link: https://www.econbiz.de/10013104543