This article began life as a debate for MSc students in a public management class at Queen Mary, University of London, convened by the authors. In seeking to explain the significance of consumerism in contemporary public service reform, the authors took different positions on the normative...

<title/> This article began life as a debate for MSc students in a public management class at Queen Mary, University of London, convened by the authors. In seeking to explain the significance of consumerism in contemporary public service reform, the authors took different positions on the normative...