Reports results of an attempt to test temporal order of awareness, attitude and behaviour using the cross‐logged panel correlation technique — a method for establishing probabilistic causality by non‐experimental data. Tries to replicate, in this study, one by O'Brien, examining loyalty of...

This paper argues that business process redesign and decision support can be useful complementary approaches to the redesign of business processes handling complex tasks in an ever-changing environment. The paper focuses on the possibilities of Information Technology to enhance consistency...