Employees in many contemporary organizations work with flexible routines and flexible technologies. When those employees find that they are unable to achieve their goals in the current environment, how do they decide whether they should change the composition of their routines or the materiality...

Our review of recent studies on ICT use in organizations seeks to answer three interrelated questions about ICTs and organizations: (1) What are the influences on ICT adoption, use, and outcomes? (2) Through what contexts and processes do ICTs occasion change, at different levels of analysis?...

This paper suggests that social media may be useful for knowledge sharing because they are leaky pipes for communication - the directionality and content of a particular message is visible to people not involved in it. However, social media are only useful for knowledge sharing if some people...

Organizations have been offshoring work to companies in other countries for a long time. But in the past decade, the practice of offshoring has been changing in two important ways. First, an increasing diversity of work is becoming digitized such that it is becoming relatively easy to send...

Social media - computer-mediated tools of the web 2.0 generation that make it possible for anyone to create, circulate, share and exchange information in a variety of formats and with multiple communities - have become increasingly widespread in today's organizations. Social media have started...

This paper offers a grounded theory of communication visibility based on a field study of the implementation of a new enterprise social networking site in a large financial services organization. The emerging theory suggests that once invisible communication occurring between others in the...

This study introduces the notion of attention allocation in networks to argue that individuals with different types of network structure produce good ideas via different pathways. Using survey data on communication networks at a software company, we find that people with highly constrained...