This book clarifies the application of cybernetic ideas, particularly those of Beer's Viable System Model, to organizational diagnosis and design. Readers learn to appreciate the relevance of seeing the systemic coherence of the world. The book argues that many of the problems we experience...

About the author -- Acknowledgements -- Why design matters -- Organisational complexity -- Traditional organizational forms -- Designing multidimensional organisations -- Designing sub-units -- Defining the vertical structure -- Configuring interfaces -- Managing the organisation design process...