Do people care about intentions . even when good intentions do not produce good results? While the aphorism in the paper.s title suggests that outcomes matter more than intentions, our study questions that assumption. Our experimental design builds on previous studies of intentions by...

Employee diversity may affect business performance both as a result of customer discrimination and as a result of how members of a group work with each other in teams. We test for both channels with data from more than 800 retail stores employing over 70,000 individuals, matched to Census data...