Narrow search
Showing 11 - 20 of 2,057
Cover Image
Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
Cover Image
Performance analysis of M-designed inbound call centers
Stolletz, Raik - In: Operations research proceedings 2003 : selected papers …, (pp. 9-16). 2004
Persistent link: https://www.econbiz.de/10002071738
Cover Image
Performance analysis and optimization of inbound call centers
Stolletz, Raik - 2003
Persistent link: https://www.econbiz.de/10001751596
Cover Image
A logistic regressionand linear programming approach for multi-skill staffing optimization in call centers
Thuy Anh Ta; Mai Tien; Bastin, Fabian; L'Ecuyer, Pierre - 2022
Persistent link: https://www.econbiz.de/10013279842
Cover Image
Staffing call centers under arrival-rate uncertainty with Bayesian updates
Zan, Jing; Hasenbein, John J.; Morton, David P.; … - In: Operations research letters 46 (2018) 4, pp. 379-384
Persistent link: https://www.econbiz.de/10011916153
Cover Image
Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli; Zhang, Xinhui - In: Computers & operations research : and their … 87 (2017), pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
Cover Image
Kombinatorische Verfahren mit Qualitätsgarantien zur Schichtplanung von Call-Center-Agenten
Bauch, Martin - 2012
The thesis provides an algorithmic approach to the scheduling problem for call centre agents. It shows that this problem is NP-complete and even inapproximable. A broad statistical analysis of call data from a call centre is contained, too.
Persistent link: https://www.econbiz.de/10009632961
Cover Image
Large-scale crew scheduling : models, methods, and applications in the railway industry
Jütte, Silke - 2012
Persistent link: https://www.econbiz.de/10009747606
Cover Image
A note on extending the generic crew scheduling model of Beasley and Cao by deadheads and layovers
Derigs, Ulrich; Schäfer, S. - In: Journal of the Operational Research Society : OR 65 (2014) 5, pp. 633-644
Persistent link: https://www.econbiz.de/10010362539