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The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo; Rho, Taeseok - In: Journal of global scholars of marketing science : … 31 (2021) 1, pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
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Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise; Mostert, Pierre; Svensson, … - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan - In: Services marketing quarterly 37 (2016) 3, pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
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Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
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Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene; Ruiz Molina, Maria Eugenia; Servera … - In: The international review of retail, distribution and … 18 (2008) 5, pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
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Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth; Droge, Cornelia; Mentzer, John T.; … - In: Journal of the Academy of Marketing Science 37 (2009) 4, pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
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Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054