Purpose – Expert and novice readers tag documents with different descriptions; this study is intended to discover which readers would generate the most reliable and most representative sets of tags. Design/methodology/approach – One group of experts and one group of novices were recruited....

Purpose – Helping intention is an important value that holds the key to the continuous user growth of instant messaging (IM). The purpose of this study is to validate a research model that examines online helping intention from a perspective of online social capital....

Purpose – The purpose of this research is to examine the critical success factors of mobile web site adoption. Design/methodology/approach – Based on the valid responses collected from a questionnaire survey, the structural equation modelling technique was employed to examine the research...