Blooma, Mohan John; Hoe‐Lian Goh, Dion; Yeow‐Kuan … - In: Online Information Review 36 (2012) 3, pp. 383-400
Purpose – The purpose of this study is to examine the predictors of high‐quality answers in a community‐driven question answering service (Yahoo! Answers). Design/methodology/approach – The identified predictors were organised into two categories: social and content features. Social...