The authors report a meta-analysis of relationships linking employee job satisfaction to customer satisfaction and perceived service quality in studies that correlate employee data with customer data. Overall, both relationships are positive and statistically and substantively significant....

This meta-analysis examines relationships between work-family support policies, which are policies that provide support for dependent care responsibilities, and employee outcomes by developing a conceptual model detailing the psychological mechanisms through which policy availability and use...

Competing theoretical models and conflicting findings leave unanswered questions regarding job security’s effect on employee work attitudes (i.e., job satisfaction and organizational commitment). The present meta-analysis of 47 studies (including 56 independent samples) aims to clarify this...