Hospitality organisations have suffered a lot of setbacks, such as low performance caused by the COVID-19 pandemic, during which most management took drastic decisions to retrench talent, and these decisions have engendered low discretionary work behaviour and low emotional labour display...

Cover -- Contents -- List of Illustrations -- Preface -- PART ONE Potential -- 1 What is potential -- 2 Potential -- PART TWO The Style and Character of Potential -- 3 Intelligence: Capacity for learning and growth -- 4 Intelligence at work -- 5 Overview of personality -- 6 High-potential...

The forces and systems, which shape the available supply, composition and flow of talent into and out of organisations today have become increasingly complex and fluid. Most firms today extend their operations across regions and many compete globally, existing within one or more external...

1. A critical perspective -- 2. Useful careers -- 3. Identifying talents cross-culturally -- 4. In search of talented leaders -- 5. Global entrepreneurs dealing with business remotely -- 6. The family work of executives and organizations -- 7. Socially responsible executives.