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A social exchange perspective of the individual guanxi network : evidence from Malaysian-Chinese employees

Ahmed, Ishfaq; Wan Khairuzzaman Wan Ismail; Salmiah … - In: Chinese management studies : CMS 7 (2013) 1, pp. 127-140

Persistent link: https://www.econbiz.de/10009752684

Consequences of empowerment among restaurant servers : helping behaviors and average check size

Kim, Peter Beomcheol; Losekoot, Erwin; Milne, Simon - In: Management decision : MD 51 (2013) 4, pp. 781-794

Purpose: This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States. Design/methodology/approach: This empirical study was designed by using three different...

Persistent link: https://www.econbiz.de/10009755740

Effects of attitudes vs experience of workplace fun on employee behaviors : focused on Generation Y in the hospitality industry

Choi, Young Gin; Kwon, Junehee; Kim, Wansoo - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 410-427

Persistent link: https://www.econbiz.de/10009730476

Revisiting the role stress-commitment realtionship : can managerial interventions help?

Ackfeldt, Anna-Lena; Malhotra, Neeru - In: European journal of marketing : EJM 47 (2013) 3/4, pp. 353-374

Persistent link: https://www.econbiz.de/10009733028

Hotel employees' uniform and their self-perceptions in Southern California

Yeh, Ronnie; Tu, Yi-ting; Chuang, Ning-kuang; Lin, … - In: Tourism management perspectives : TMP 6 (2013), pp. 79-81

Persistent link: https://www.econbiz.de/10009734911

Tour guiding in Zimbabwe : key issues and challenges

Nyahunzvi, Dzingai Kennedy; Njerekai, Cleopas - In: Tourism management perspectives : TMP 6 (2013), pp. 3-7

Persistent link: https://www.econbiz.de/10009734936

Hair color and wages : waitresses with blond hair have more fun

Guéguen, Nicolas - In: The journal of socio-economics 41 (2012) 4, pp. 370-372

Persistent link: https://www.econbiz.de/10009689495

Cruise hotel managers : evolution of the species

Gibson, Philip - In: Cruise tourism and society : a socio-economic perspective, (pp. 193-204). 2012

Persistent link: https://www.econbiz.de/10009697831

Y-ers, X-ers and Boomers : investigating the multigenerational (mis)perceptions in the hospitality workplace

Zopiatis, Anastasios; Krambia-Kapardis, Maria; … - In: Tourism and hospitality research : the surrey quarterly … 12 (2012) 2, pp. 101-121

Persistent link: https://www.econbiz.de/10009699625

Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator

Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526

Persistent link: https://www.econbiz.de/10009663617