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An empirical model of customer service quality and customer loyalty in an international electronics company

Abu-ELSamen, Amjad A.; Akroush, Mamoun N.; AL-Sayed, … - In: International journal of electronic business 10 (2012) 1, pp. 39-63

Persistent link: https://www.econbiz.de/10009658700

Consumer preferences for omnichannel customer service in the consumer electronics industry

Domanski, Roman; Hadas, Lukasz; Wojciechowski, Hubert - In: European research studies 24 (2021) 5, pp. 552-561

Persistent link: https://www.econbiz.de/10012807114

Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...

Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239

Persistent link: https://www.econbiz.de/10011606925

A Study on Customer Loyalty and Satisfaction in Electronics Industry

S, Harisree - 2020

The paper titled, ―A Study On Customer Loyalty & Satisfaction In Electronics Industry‖ focuses on the level of satisfaction and loyalty a customer perceives in an electronics company. The research made use of ANOVA and Independent sample T- test. The results showed that loyalty and...

Persistent link: https://www.econbiz.de/10014101765