Recruitment processes are seen as critical to the success of contemporary organizations and integral to human resource practices, particularly in those firms setting up greenfield operations or undertaking organizational change programs. This article analyses the recruitment methods used in...

The massive rise in UK call centre employment in recent years has been closely related to developments in the finance sector. This paper analyses these developments in order to contextualise the organisational experiences of unions in the sector. Recruitment activity in both hostile and...

The advent of the call centre workplace phenomenon has re-kindled debate within labour process theory, particularly in relation to control issues concerning service sector work and routinisation of clerical and white-collar labour. There has been rather more limited discussion of employment...