Previous results have indicated that some consumers are less satisfied with mundane retail outlets and require more exuberant entertainment. Other consumers, however, do not make for “fun shoppers” and are not likely to in the future. Concentrates on the two largest groups found in the...

Consumer complaint behaviour has been the topic of much academic research. Aims to contribute to this process empirically by investigating post purchase dissatisfaction levels of consumers of domestic and major electrical appliances. The findings show that electrical goods generate a high ratio...

Reports the results of an exploratory study of the effects of time pressure on consumer supermarket shopping behaviour. Unique to the study are the use of measures of both actual and relative shopping time and purchase amount, and measures of self‐reported perceived time pressure. Measures of...

Reveals that the People′s Republic of China is a market in transition. The Chinese Government wants to modernize the retail industry as part of the movement from a planned economy to a market economy. Reports that a series of interviews with managers of government‐owned department stores and...

Argues against the belief that the goal of “differential congruence” is critical to the achievement of store loyalty, and thereby to the success of retail business. This requires the consumer′s self‐image and the consumer′s image of the store to be as similar as possible. Suggests that...

Aims to examine the relationship between the merchandising strategies employed in the configuration of a power aisle and consumers’ price perceptions of those products within a warehouse grocery store setting. The results suggest that a power aisle comprising a smaller number of...

Research shows that store image is an important component of a consumer’s store choice and use of a store environment. Most of this research ignores how store image might vary across different consumer segments. Examines the impact of age on final consumers’ perceptions of retail store...

Shopping is widely regarded as a major leisure‐time activity, but many people do not enjoy the shopping experience. Although these so‐called “apathetic shoppers” comprise a large and growing segment of the population, they have attracted very little academic attention hitherto. Using an...

Describes car boot sales as an alternative retail format focusing on consumers’ shopping motives and related shopping behaviour in this type of retail setting. Concludes that car boot sales appeal more to middle and lower social class groups. Further concludes the growth of the car boot sale...

Refers to the tendency in UK supermarkets for diversification into non‐food areas which has emphasized the need to improve how and where the products are presented to the customers. Service diversifications, such as dry cleaners or opticians, have traditionally been situated as separate...