Kosiba, John Paul Basewe; Boateng, Henry; Okoe Amartey, … - In: International Journal of Retail & Distribution Management 46 (2018) 8, pp. 764-779
Purpose: In recent times, there has been a growing research interest in customer engagement; however, there is a paucity of empirical evidence on the drivers and outcomes of customer engagement such as brand loyalty. Furthermore, the customer engagement and brand loyalty literature have paid...