//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service quality assessment in...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Hochschule
24,254
Messung
22,543
Measurement
22,329
Service quality
21,663
Dienstleistungsqualität
20,912
Higher education institution
20,128
Griechenland
13,684
Greece
11,587
Theorie
7,879
Theory
7,726
Customer satisfaction
6,810
Kundenzufriedenheit
6,608
Consumer behaviour
5,375
Konsumentenverhalten
5,301
USA
5,272
Deutschland
5,210
United States
5,052
Relationship marketing
4,301
Beziehungsmarketing
4,289
Studierende
4,102
Students
4,067
Germany
4,037
Studium
3,863
University education
3,758
Armut
3,183
Poverty
3,111
Qualitätsmanagement
3,036
Quality management
2,972
Schätzung
2,752
Welt
2,685
Estimation
2,677
World
2,635
Wirtschaftsprüfung
2,562
Financial audit
2,553
EU-Staaten
2,411
Großbritannien
2,392
EU countries
2,352
Forschungskooperation
2,249
Research collaboration
2,226
United Kingdom
2,171
more ...
less ...
Online availability
All
Free
23,459
Undetermined
20,526
Type of publication
All
Article
47,981
Book / Working Paper
36,395
Journal
565
Other
16
Type of publication (narrower categories)
All
Article in journal
35,323
Aufsatz in Zeitschrift
35,323
Graue Literatur
10,517
Non-commercial literature
10,517
Working Paper
9,192
Arbeitspapier
8,297
Aufsatz im Buch
5,905
Book section
5,905
Hochschulschrift
1,943
research-article
1,351
Thesis
1,331
Collection of articles of several authors
1,322
Sammelwerk
1,322
Konferenzschrift
788
Aufsatzsammlung
759
Amtsdruckschrift
670
Government document
670
Case study
602
Fallstudie
602
Conference paper
550
Konferenzbeitrag
550
Article
430
Conference proceedings
371
Bibliografie enthalten
298
Bibliography included
298
Statistik
274
Dissertation u.a. Prüfungsschriften
262
No longer published / No longer aquired
173
Statistics
166
Collection of articles written by one author
165
Sammlung
165
Forschungsbericht
114
Research Report
98
Handbook
95
Handbuch
95
conceptual-paper
91
Bibliografie
90
Systematic review
89
Übersichtsarbeit
89
case-report
87
more ...
less ...
Language
All
English
69,430
German
7,885
Undetermined
6,185
French
603
Modern Greek (1453-)
243
Spanish
230
Russian
145
Italian
132
Polish
106
Swedish
55
Dutch
43
Bulgarian
42
Portuguese
42
Hungarian
26
Macedonian
21
Croatian
20
Norwegian
17
Finnish
16
Danish
15
Turkish
14
Romanian
13
Czech
11
Slovenian
11
Serbian
11
Lithuanian
8
Ancient Greek (to 1453)
7
Ukrainian
6
Albanian
5
Latin
3
Slovak
3
Indonesian
2
Japanese
2
Arabic
1
Valencian
1
Estonian
1
Multiple languages
1
Vietnamese
1
Chinese
1
more ...
less ...
Author
All
Ravallion, Martin
94
Alkire, Sabina
89
Siciliani, Luigi
77
Diewert, Walter E.
71
Heckman, James J.
67
Papapetrou, Evangelia
63
Propper, Carol
62
Rezitis, Anthony N.
62
Ehrenberg, Ronald G.
57
Klasen, Stephan
56
Silber, Jacques
55
Foster, James E.
54
Matsaganis, Manos
54
Smith, Jonathan
54
Hanushek, Eric Alan
53
Bruhn, Manfred
52
Straume, Odd Rune
52
Hoxby, Caroline M.
51
Zopounidis, Constantin
51
Apergēs, Nikolaos
50
Duclos, Jean-Yves
47
Seth, Suman
47
Tsakloglou, Panos O.
47
Agasisti, Tommaso
46
Verme, Paolo
46
Arcidiacono, Peter
45
Feenstra, Robert C.
45
Guerrero, Maribel
45
Rivkin, Steven G.
45
Christodoulakis, Nicos
44
Floros, Christos
44
Han, Heesup
44
Jolliffe, Dean
44
Tsakloglou, Panos
44
Usman, Osly
44
Burkhauser, Richard V.
43
Cohen, Sandra
42
Bragoudakis, Zacharias
41
Cowell, Frank A.
41
Oreopoulos, Philip
41
more ...
less ...
Institution
All
National Bureau of Economic Research
833
OECD
632
Hochschulrektorenkonferenz
103
World Bank
103
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
101
Organisation for Economic Co-operation and Development
81
International Monetary Fund
80
Europäische Kommission
79
Springer Fachmedien Wiesbaden
72
International Labour Organization (ILO), United Nations
62
IGI Global
58
Griechenland / Ethnikē Statistikē Hypēresia
50
Edward Elgar Publishing
49
Hochschul-Informations-System GmbH
46
London School of Economics (LSE)
41
World Bank Group
39
Wissenschaftsrat
36
International Monetary Fund (IMF)
35
Weltbank
32
European Centre for the Development of Vocational Training
28
Stifterverband für die Deutsche Wissenschaft
27
Deutschland / Statistisches Bundesamt
26
Europäische Kommission / Statistisches Amt
26
Carnegie Commission on Higher Education
25
American Council on Education
23
Fraunhofer-Institut für System- und Innovationsforschung
22
Verlag Dr. Kovač
22
Basel Committee on Banking Supervision
20
Europäische Kommission / Gemeinsame Forschungsstelle
20
Westdeutsche Rektorenkonferenz
20
C.E.P.R. Discussion Papers
18
GATE Germany, Konsortium Internationales Hochschulmarketing
18
Internationaler Währungsfonds
18
Internationales Arbeitsamt
18
Bundesstelle für Außenhandelsinformation <Köln>
17
Nomos Verlagsgesellschaft
16
Oxford Poverty & Human Development Initiative
16
Vereinte Nationen / Wirtschaftskommission für Europa
16
Centre for Educational Research and Innovation
15
Institute of Social Studies (ISS)
15
more ...
less ...
Published in...
All
NBER working paper series
821
Working paper / National Bureau of Economic Research, Inc.
710
NBER Working Paper
686
Discussion paper series / IZA
572
International journal of hospitality management
446
Journal of business research : JBR
389
Economics of education review
359
Journal of retailing and consumer services
359
IZA Discussion Paper
348
The service industries journal
314
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
Applied economics
242
SpringerLink / Bücher
218
The journal of services marketing
216
CESifo working papers
211
The journal of technology transfer
211
Working paper
196
Discussion paper / Centre for Economic Policy Research
182
International journal of contemporary hospitality management
177
Technological forecasting & social change : an international journal
177
Auditing : a journal of practice & theory
175
Research policy : policy, management and economic studies of science, technology and innovation
170
Journal of marketing for higher education
169
Applied economics letters
168
IZA Discussion Papers
168
Tourism management : research, policies, practice
167
The TQM journal : the international review of organizational improvement
158
Journal of air transport management
156
Policy research working paper : WPS
154
Services marketing quarterly
154
World Bank E-Library Archive
152
Cogent business & management
145
European journal of operational research : EJOR
145
Journal of hospitality marketing & management
145
OECD Environment Statistics
142
Journal of Services Marketing
141
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
International journal of quality & reliability management
137
Spudai / University of Piraeus : journal of economics and business
136
Administrative Sciences : open access journal
134
more ...
less ...
Source
All
ECONIS (ZBW)
78,019
RePEc
2,203
Other ZBW resources
1,782
EconStor
1,490
USB Cologne (EcoSocSci)
1,183
BASE
99
USB Cologne (business full texts)
89
ArchiDok
57
OLC EcoSci
35
more ...
less ...
Showing
91
-
100
of
84,957
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
91
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
92
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
93
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
94
Developing a scale for service quality
measurement
in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
95
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
96
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
97
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
98
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
99
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
100
Critique of the linear-compensatory approach in customer satisfaction
measurement
: an empirical study
Pandey, Pushkal Kr.
;
Moffett, Sandra
;
McAdam, Rodney
- In:
Theoretical economics letters
9
(
2019
)
4
,
pp. 1210-1224
Persistent link: https://www.econbiz.de/10012023301
Saved in:
First
Prev
6
7
8
9
10
11
12
13
14
15
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->