Purpose – The purpose of this paper is to explore a specific multi‐method approach with which to detect and analyze professional practices in order to support organizational reflection and change. Design/methodology/approach – Based on a case study, the paper describes the methodological...

Purpose – The purpose of this paper is twofold: to understand how and why employee attitudes to change might change over time; and to demonstrate what type of research might best capture this change. Design/methodology/approach – The paper brings together three studies of the same...

Purpose – Much of what the author want to say in this paper had to do with “control” “exactness,” “precision” and their declination in both: shadowing and Consensus Building Approach. The purpose of this paper is to discuss these issues. Design/methodology/approach – This paper...

Purpose – There is a lack of qualitative longitudinal studies in the literature exploring the complexity and dynamism of affective experience during phases of organizational change. The purpose of this paper is to explore the nature and intensity of emotional reactions to change and the...

Purpose – The purpose of this paper is to explore power-resistance plays, or organisational change (OC) politics, from a discourse theory perspective to deepen our understanding of the political and emotional dimensions of these phenomena. Design/methodology/approach – The paper deploys...

Purpose – As its academic definition refers to, induction can be seen as a process designed to prepare newcomers in a company to integrate at least the way of working and collaborating in their new environment. Thus, induction as a process is somewhat a vector for institutionalization. The...

Purpose – Induction and institutions may have followed the same tracks for a long period of time, but their interaction is scarcely analyzed. On the one hand, induction prepares newcomers to work in an organization that is completely new to them. On the other hand, institutions apparently need...

Purpose – The purpose of this paper is to revisit and rationally reconstruct the role of planning, strategic management, and strategic balance, in a context of managing change. The general problem dealt with is: “When is it possible to design and manage a balanced strategic change process...

This paper reflects on a three‐year EPSRC research project (1994‐1997), called "Implementing Partnering in the Supply Chain", that studied the development of collaboration between two companies, IDV Operations Ireland Limited and Killeen Corrugated and the complex processes involved in...

Drawing on the experience gained from the recent turnaround of fortunes at The CERT Group, describes the key role of customer service and the challenges associated with establishing a service culture in one of the UK’s leading third party logistics providers. The process was so successful that...