Purpose – Describes the transformation of HR at QBE Insurance, focusing on how the group HR team has engaged both the business and divisional HR teams across an international operation to enable this transformation. Design/methodology/approach – Discusses integrated changes, driven by group...

Purpose – Explains how to make organizational reforms last. Design/methodology/approach – Describes the actions needed to move an organization from implementation to the point where improvements are fully embedded. Findings – Highlights the importance of having a top‐level champion who...

Purpose – Describes the benefits of an evidence‐based, metrics‐driven approach to formulating HR strategy. Design/methodology/approach – Details the approach taken to developing the HR strategy at Royal Mail's letters business, which involved: identifying the priorities for the HR...

Purpose – Explores the challenges faced in leading organizations through times of uncertainty and how a positive approach can result in expansion. Design/methodology/approach – Examines how a positive and open approach to a lengthy period of uncertainty preceding takeover resulted in...

Purpose – Describes award‐winning training that has transformed TNT's archive services division. Design/methodology/approach – Examines the reasons for the training, the form it took and the results it has achieved. Findings – Reveals significant improvements in divisional profits,...

Purpose – Describes award‐winning management training at Land Registry, UK, introduced ahead of a major organizational change to centralize the agency's HR function. Design/methodology/approach – Explains the reasons for the Developing Management Capability (DMC) program, how it was...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – This paper aims to discuss the role of HR in organizational change at Indian electricity‐distribution company NDPL. Design/methodology/approach – Examines the state of NDPL before the changes, the reforms that were needed, how they were implemented and the results they have...

Purpose – Reveals how an Italian company that faced bankruptcy in the late 1990s has transformed its fortunes through the close involvement of its employees and other stakeholders. Design/methodology/approach – Sketches the history of Granarolo, its focus on product quality and the various...