Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complaint information can be used as a basis for customer-focused process improvement. Thus, it is not...

An optimal selection of production and services company suppliers is one of the most important processes of the top management. According to ISO 9001:2015 developed for Quality Management System the type and range of control to be applied to the outsourced process can be influenced by many...

Introduction -- TQM and National Culture -- Construction Industry in China -- Construction Industry in Nigeria -- Relationship Between the Chinese and Nigerian Construction Industries -- Conceptual Approach -- Research Design and Method -- Results and Discussions -- Summary and Conclusions

The construction industry of Pakistan has been endeavoring for quality since long time. The absence of quality related regulatory body and the non-availability of local quality standards could not give a clear direction to local construction industry. An exploratory approach was adopted by...

Effective and efficient management of suppliers within a supply chain is an essential requirement for improving organisational performance within construction companies. However, factors inherent within the supply chain of supplier-buyer exchanges such as culture, politics, dependence and trust...