The study focuses on the importance of knowledge management or KM on sustaining continuous performance improvement in the public sector. From the top management at the Office of the Public Sector Development Commission, KM represents a critical success factor in driving high performance (e.g....

Purpose – This paper aims to analyse expectation and reality in enterprise resource planning implementation from the consultants' and software vendors' point of view and process these further as requirements of future IT systems. Design/methodology/approach – A small‐scale survey among...