Purpose – The purpose of this paper is to integrate the global value chain (GVC) perspective with firms' innovation in emerging economies (EEs) and explain why EE firms can improve their innovation capabilities more from their domestic markets by focusing on R&D and marketing than from...

Purpose – The objective of this paper is to understand the success factors of mobile operators. Design/methodology/approach – Explores the business practices of leading carriers in Japan, South Korea, China, Europe and the USA. Findings – The paper finds several common characteristics in...

Purpose – The purpose of this paper is to offer an overall view of knowledge management challenges for global business via discussing the challenges and proposing theoretical and managerial implications. Design/methodology/approach – Based on a comprehensive literature review, the paper...

Purpose – The purpose of this paper is to examine key emerging trends in sourcing of business services. Design/methodology/approach – The paper is primarily theoretical and observational. It is based on the author's review of major academic and managerial publications, extensive interactions...

Purpose – Is non‐sequential internationalization process solely technology enabled or a product of mutually interdependent forces? This paper aims to show that even though the sequential approach in the process model is intuitively appealing, not all firms follow such a path. Hence,...

Purpose – China's increasing importance as a major global supplier has coincided in recent years with a number of disturbing cases of quality fade (sudden unexpected deteriorations in agreed quality levels) adversely impacting consumer safety, welfare and brand equity. The most effective...

This article looks at the changes in the insurance market which are being forced by new economy pressures. The author considers the squeeze created by consolidation in the financial services market and by globalisation and how companies have responded by creating asset management products and...

The author considers the issue of business continuity planning and asks whether it can cope with the emerging risks of a new century and whether it fits with the move to an enterprise risk approach. She assesses all the many risks involved from outsourcing to reputation risk and from the loss of...