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Internal marketing and employee commitment : evicence from the Ghanaian banking industry
Narteh, Bedman - In: Journal of financial services marketing : JFSM 17 (2012/13) 4, pp. 284-300
Persistent link: https://www.econbiz.de/10009702512
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Key determinant factors for retail bank switching in Ghana
Narteh, Bedman - In: International journal of emerging markets 8 (2013) 4, pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
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Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
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An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.; Prybutok, Victor R.; Blankson, Charles - In: Thunderbird international business review 58 (2016) 5, pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
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Customer satisfaction with retail banking services in Ghana
Narteh, Bedman; Kuada, John E. - In: Thunderbird international business review 56 (2014) 4, pp. 353-371
Persistent link: https://www.econbiz.de/10010400074
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Spotting the Critical Service Quality Determinants in the Ghanaian Retail Banking : Importance and Effects
Bentum-Micah, Geoffrey - 2020
critical influences of customer satisfaction in the retail banking of Ghana and its effects on customers' purchasing behavior …
Persistent link: https://www.econbiz.de/10012840072
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Understanding the Relationships between Service Quality, Customer Satisfaction and Loyalty : An Investigation of Ghana’s Retail Banking Sector
Tee, Daniel Kasser - 2018
loyalty for the Ghana banking industry. The paper also evaluates the effects of the individual dimensions of service quality …
Persistent link: https://www.econbiz.de/10012919229
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Cooperative financial services : linking ethics, engagement, and employer branding to business model change
Marsh, Craig; Woolley, Rob - In: Leading HR, (pp. 189-208). 2010
Persistent link: https://www.econbiz.de/10003976035
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Personalmanagement als Instrument zur Markenbildung im Privatkundengeschäft von Kreditinstituten : eine kausalanalytische Betrachtung
Schmeichel, Christian - In: Zeitschrift für Personalforschung : ZfP 19 (2005) 4, pp. 356-360
Persistent link: https://www.econbiz.de/10010423189
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Personalmanagement als Instrument zur Markenbildung im Privatkundengeschäft von Kreditinstituten : eine kausalanalytische Betrachtung
Schmeichel, Christian - 2005
Persistent link: https://www.econbiz.de/10003139198