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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
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Application of MCDM approach to evaluate the critical success factors of total quality management in the hospitality industry
Ahmad Jusoh; Abbas Mardani; Rozeyta Omar; … - In: Journal of business economics and management 19 (2018) 2, pp. 399-416
Although many studies have focused on significant role of total quality management (TQM) in literature, little attention has been paid to using the fuzzy multiple criteria decision making (FMCDM) for analysis TQM factors especially in the context of hospitality. The purpose of this study is to...
Persistent link: https://www.econbiz.de/10012174838
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An integrated fuzzy-stochastic model for revenue management : the hospitality industry case
Lacagnina, Valerio; Provenzano, Davide - In: Tourism economics : the business and finance of tourism … 22 (2016) 4, pp. 779-792
Persistent link: https://www.econbiz.de/10011645848
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Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor; Bidokhti, Bahare Sabzevari - In: International journal of services, economics and management 14 (2023) 1, pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
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The impact of transformational, transactional and non-leadership styles on employee job satisfaction in the German hospitality industry
Rothfelder, Kathrin; Ottenbacher, Michael C.; … - In: Tourism and hospitality research : the surrey quarterly … 12 (2012) 4, pp. 201-214
Persistent link: https://www.econbiz.de/10010203097
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Empowerment in the hospitality industry in the United States
Kruja, Drita; Ha, Huong; Drishti, Elvisa; Oelfke, Ted - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 25-48
Persistent link: https://www.econbiz.de/10011453952
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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Analysis of the state and development opportunities of hospitality industry on the example of Sergiivka resort (Ukraine)
Lebedenko, Tetiana; Nikitchina, Tatiana; Shunko, Hanna; … - In: Technology audit and production reserves 5 (2021) 4/61, pp. 45-50
Persistent link: https://www.econbiz.de/10013167675
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"Can food waste be reduced?" : an investigation into food waste management in hospitality industry
Nair, Girish Karunakaran; Choudhary, Nidhi; Prasad, Swati - In: International Journal of Hospitality and Event Management 2 (2019) 2, pp. 135-154
Persistent link: https://www.econbiz.de/10012514992