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Forecasting incoming call volumes in call centers with recurrent Neural Networks
Jalal, Mona Ebadi; Hosseini, Monireh; Karlsson, Stefan - In: Journal of business research : JBR 69 (2016) 11, pp. 4811-4814
Persistent link: https://www.econbiz.de/10011588472
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Forecasting intraday call arrivals using the seasonal moving average method
Barrow, Devon K. - In: Journal of business research : JBR 69 (2016) 12, pp. 6088-6096
Persistent link: https://www.econbiz.de/10011597715
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The impact of special days in call arrivals forecasting : a neural network approach to modelling special days
Barrow, Devon; Kourentzes, Nikolaos - In: European journal of operational research : EJOR 264 (2018) 3, pp. 967-977
Persistent link: https://www.econbiz.de/10011802132
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Forecasting call centre arrivals
Millán-Ruiz, David; Hidalgo, José Ignacio - In: Journal of forecasting 32 (2013) 7, pp. 628-638
Persistent link: https://www.econbiz.de/10010202167
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Call me maybe : methods and practical implementation of artificial intelligence in call center arrivals' forecasting
Albrecht, Tobias; Rausch, Theresa Maria; Derra, … - In: Journal of business research : JBR 123 (2021), pp. 267-278
Persistent link: https://www.econbiz.de/10012430508
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Bayesian density forecasting with applications to call center data and financial time series
Weinberg, Jonathan - 2006
Persistent link: https://www.econbiz.de/10003973880
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Bayesian forecasting of an inhomogeneous poisson process with applications to call center data
Weinberg, Jonathan; Brown, Lawrence D.; Stroud, Jonathan R. - In: Journal of the American Statistical Association : JASA 102 (2007) 480, pp. 1185-1198
Persistent link: https://www.econbiz.de/10003625330
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Density forecasting of intraday call center arrivals using models based on exponential smoothing
Taylor, James W. - In: Management science : journal of the Institute for … 58 (2012) 3, pp. 534-549
Persistent link: https://www.econbiz.de/10009525268
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Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba; L'Ecuyer, Pierre - In: Manufacturing & service operations management : M & SOM 15 (2013) 1, pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
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Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers
Bastianin, Andrea - 2017
Call centers' managers are interested in obtaining accurate forecasts of call arrivals because these are a key input in staffing and scheduling decisions. Therefore their ability to achieve an optimal balance between service quality and operating costs ultimately hinges on forecast accuracy. We...
Persistent link: https://www.econbiz.de/10012963528