Авторы рассматривают особенности определения целей при формировании системы качества вуза в соответствии с требованиями типовой модели. Представлена...

The purpose of this paper is to investigate the relationships among the Malcolm Baldrige National Quality Award (MBNQA) criteria using a unique data set: the independent reviewers’ scores. In order to assess the validity of the Baldrige model over time, two time periods were used: 1992–1994...

The objective of this paper is to identify the indicators of a quality management model for integrated healthcare settings in Poland. In order to elicit the items and clusters of quality management, a three-step methodology has been applied: a literature review, a Delphi study, and concept...

Quality management practices (QMPs) have been proposed to improve organizational performance and received substantial attention in recent researches. This study empirically examines the extent to which QMPs and Organizational performance are correlated and how QMPs impacts on organizational...

Quality management can be used to support strategically the management of innovation. Tools in strategic quality management can be useful in: creating the organizational conditions in which innovations can be developed; supervising and initiating innovation processes; producing innovation content;...

Quality management practices support the management of strategically important innovation processes. This conclusion is based on empirical research in the Dutch construction industry. A large-scale innovative construction project is intensively studied during a three-year period. The quality...

The quality assurance issue represents at this moment a constantly concerning in order to make more efficient the educational services at all training levels (Universities from Romania). The Romanian universities develop now a large reforming program where the quality issues have a central...

This article is the result of the experience acquired by the Academy of Economic Studies from Bucharest (ASE) during the academic year 2005/2006, in managing the quality of the training programs dedicated to students, based on collaboration protocols concluded with the business environment. The...

In the functional market economy, due to the intense competition, the service suppliers are forced to consider, as far as utility and the tariff of the services are concerned, the needs, requests and expectations of the consumers. This fact is imposed with necessity because the consumers are...

The study illustrates the application of the System Engineering-Capability Maturity Model (SE-CMM) for sustaining and improving quality-management practices. This study takes place at Sanyo Semiconductor Thailand (SSTH) during June?December 2007 with extensive support and cooperation from its...