Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Design/methodology/approach: This study is based on a mixed method research approach, which employed two interviews with...

Purpose: The purpose of this paper is to explore obstacles to ISO 9001 quality management system implementation in Moroccan firms. Design/methodology/approach: A questionnaire survey has been conducted among a heterogeneous sample of 115 organizations, operating in different sectors in Morocco....

Six Sigma provides a framework for quality improvement and business excellence. Introduced in the 1980s in manufacturing, the concept of Six Sigma has gained popularity in service organizations. After initial success in healthcare and banking, Six Sigma has gradually gained traction in other...

Attention to processes has increased, as thousands of organizations have adopted processfocused practices, including TQM and ISO 9000. Proponents of such programs stress the promise of improved efficiency and profitability. But research has not consistently borne out these prospects. Moreover,...

O trabalho buscou analisar a produção integrada praticada entre um produtor de frangode corte da microrregião de Viçosa – MG e a empresa integradora. Os dadosconfirmaram as vantagens da integração, por se tratar de um sistema de menor risco eque gera entradas freqüentes de caixa,...

Beginning in the United States in December 2007, and with much greater intensity since September 2008, much of the industrialised world is being subjected to an economic downturn, which manifests in unemployment, small-business lending, and in particular, the closing of small business...

In search of competitive excellence, economic developers often ask for guidance and assistance on key enterprise management and operational issues relating to running a quality economic development program. They are interested in operating as effectively as possible, in making the highest...

In search of competitive excellence, economic developers often ask for guidance and assistance on key enterprise management and operational issues relating to running a quality economic development program. They re interested in operating as effectively as possible, in yielding the highest...

Magistro darbo tikslas - išanalizuoti klientų aptarnavimo kokybę viešajame sektoriuje remiantis „Sodros“ Tauragės skyriaus atveju. Darbe analizuojami klientų aptarnavimo kokybę įtakojantys veiksniai: klientų aptarnavimo kokybę gerinantys metodai ir priemonės, efektyvumo...

Darbo tema – kokybės valdymo tobulinimas. Ekonominio nuosmūkio metu, išlaikyti klientus itin svarbu, todėl net ir menkiausios klaidos neigiamai atsiliepia organizacijos veiklai. Įmonė kas mėnesį sulaukia nusiskundimų dėl nekokybiškos produkcijos. Darbo problema – kaip sumažinti...