In this paper we investigate a relatively simple deterministic four-class two-queue multiclass open network of single-server FIFO queues with traffic intensity one at each queue. Our purpose is to better understand the effect of feedback with class-dependent service times at the queues. The...

In the design and operation of service systems, it is important to determine an appropriate level of server utilization (the proportion of time each server should be working). In a multi-server queue with unlimited waiting space, the appropriate server utilization typically increases as the...

An important design problem for queueing systems is to determine the best order for two or more service stations in series. For given external arrival process and given service-time distributions, the object is to determine the order of the stations (to be used by all customers) that minimizes...