Purpose – This paper aims to develop a practical method to evaluate operational performance of workover rigs and present an approach to measure the overall equipment effectiveness (OEE) based on results of the evaluation method. Design/methodology/approach – The area of this study focuses on...

Purpose – The purpose of this paper is to identify practical ways to overcome the specific performance measurement challenges of knowledge‐intensive organizations. By reviewing performance measurement, service management and human resources management literature the paper recognizes two...

Purpose – The purpose of this paper is to consider the presence and consequences of functional overlap in organizational performance management (PM) systems. Design/methodology/approach – This paper is speculative in that it considers the consequences of organizations applying multiple PM...

Purpose – The purpose of this paper is to identify the fundamentals of a performance measurement system (PMS) as discussed in the literature for the past 32 years in an attempt to provide a research agenda (RA) for future research. Design/methodology/approach – The paper uses a systematic...

Purpose – The purpose of this paper is to design and test a model for analyzing organizational performance management (PM) practices. Design/methodology/approach – This study follows the design science approach. Variables affecting the status of PM are reviewed and classified based on...

Purpose – The purpose of this paper is to examine the superiority of economic value added (EVA) over the traditional accounting performance measures, i.e. earnings per share, return on assets and return on equity. For this purpose, the relative and incremental information content of EVA and...

Purpose – For over 20 years, management control literature has indicated the importance of supporting the strategy development and implementation process with strategic performance measurement systems (SPMS) and integrating traditional financial indicators with a set of multidimensional...

Purpose – The purpose of this paper is to propose performance measures for supply chain knowledge management (SCKM) performance. Design/methodology/approach – This is a conceptual study. State of performance measurement has been analyzed on the basis of a comprehensive review of literature...

Purpose – Supply chains (SCs) are integral to the globalized economy and offer many business opportunities but can also lead to unintended social and environmental impacts. Accurate performance assessments are crucial for SC control and are also a cornerstone for sustainable development....