Nanda, Pragyan; Patnaik, Srikanta - In: Decision analytics journal 7 (2023), pp. 1-13
placing an order on an e-commerce platform are notified about the estimated delivery date. Consequently, after receiving the … dissatisfaction towards the seller. In case of delays in order fulfilment, the customers mostly give negative feedback along with poor … is to adopt a resilient order fulfilment approach by identifying the optimal set of sellers based on fulfilment cost …