Environmental assessment of supply chains is a key research field to provide organisations the opportunity of identifying improvements and measuring the effect of investments in greening products and processes. The focus on supply chain management is growing as a leverage to compete in global...

Defining means to assess safety performance and delve into their causes is one of the current and future challenges of the ATM sector. Following the experiences of the Aerospace Performance Factor by FAA and EUROCONTROL, this research aims to apply the Analytic Hierarchy Process (AHP) in order...

The paper presents a return on quality model designed to assess projects of service quality that can help airlines in retaining passengers. Such models can enable carriers simulate scenarios and assist management in decision-making processes, identifying the elements of performance that can lead...