International outsourcing is an important way to realize intra-product division of labor. China's industrial upgrade and policy efforts directed at outsourcing are not entirely endogenous but have a dependent path that is prone to be captured and locked at the low end of the global value chain...

This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in...