Electronic commerce, supply chain management, customer relationship management, and other forms of Business Networking will fundamentally change the way business will be conducted in the information age. We will see close collaboration between processes of different enterprises, and above all,...

Purpose – Electronic support of internal supply chains for direct or production goods has been a major element during the implementation of enterprise resource planning (ERP) systems that has taken place since the late 1980s. However, supply chains to indirect material suppliers were not...

Today, most organisations are using packaged software for their key business processes. Enterprise resource planning, supply chain management, customer relationship management and electronic commerce systems enable organisations to improve their focus of using information systems to support...

Purpose – The pharmaceutical industry is in the midst of a fundamental transformation. For example, institutional regulations that have been in place for decades are being removed and competitive pressures force pharmaceutical companies to adopt customer-oriented strategies. Information...

The banking industry has been a pioneer in adopting electronic markets with exchanges, clearinghouses, and multilateral trading facilities having become the backbone of today's globally integrated financial transactions. While most banks use the services of these electronic markets to handle...

Over the past 20 years the field of electronic markets has seen a considerable proliferation and differentiation. This position paper takes the opportunity of the 21st volume of “Electronic Markets” to look back at important developments and insights, suggesting a framework that captures the...

As part of 'The Swatch Group' ETA SA supplies watch movements and spare parts to all Swatch brands and other customers such as retailers and watch-makers. To improve the quality and the efficiency of the customer relationships ETA started a Business Networking project in cooperation with the...

Driven by factors like globalization, increased competition and declining customer loyalty the financial industry is facing a structural transformation. To focus on core competencies banks adjust their business models and reduce their degree of vertical integration by sourcing complementary...

Chapter 1. Digital transformation and software-defined business -- Chapter 2. IT management in the digital world -- Chapter 3. Innovation-oriented IT management with DevOps -- Chapter 4. DevOps for continuous innovation at T‑Systems MMS -- Chapter 5. Learnings for continuous innovation.