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award for voluntary work behaviors significantly increases subsequent core call center performance. The effect is short …
Persistent link: https://www.econbiz.de/10009509767
motivators that derive their value from such social concerns. Panel data from the call center of a large international bank allow … us to estimate the impact of receiving an award on effort. The performance of winners proves to be significantly higher … than that of comparable nonrecipients after the award has been presented. This increase in work effort is sizeable, robust …
Persistent link: https://www.econbiz.de/10013152722
Persistent link: https://www.econbiz.de/10003980638
Persistent link: https://www.econbiz.de/10003873787
-pecuniary concerns such as status and self-image. Quasi-experimental panel data from the call center of a large international bank allow … us to estimate the causal impact on effort when receiving an award. The performance of winners proves to be significantly … higher than that of comparable nonrecipients after the award has been presented. This increase in work effort is sizeable and …
Persistent link: https://www.econbiz.de/10014193956
award for voluntary work behaviors significantly increases subsequent core call center performance. The effect is short …
Persistent link: https://www.econbiz.de/10013111467
motivators that derive their value from such social concerns. Panel data from the call center of a large international bank allow … us to estimate the impact of receiving an award on effort. The performance of winners proves to be significantly higher … than that of comparable non-recipients after the award has been presented. This increase in work effort is sizeable, robust …
Persistent link: https://www.econbiz.de/10010273799
We use data from a pay reform in an insurance company to contrast different theories of work motivations. The management installed performance pay to boost sales in the customer service centre of the company. The reform was successful. The bonus scheme gave the operators both self-regarding and...
Persistent link: https://www.econbiz.de/10014198133
Using ten waves (1998-2007) of the British Household Panel Survey (BHPS), this paper investigates the ceteris paribus association between the intensity of incentive pay, the dynamic change in bonus status and the utility derived from work. After controlling for individual heterogeneity biases,...
Persistent link: https://www.econbiz.de/10013148342
anonymously assigned Reddit’s Gold Award to 905 users’ posts over a two-month period. We find that peer awards induced recipients …
Persistent link: https://www.econbiz.de/10013252352