Anglers are a diverse population whose behaviours and perspectives are influenced by myriad factors including knowledge, expertise, management actions, and regulations. We examine similarities and differences in behaviours and perspectives among freshwater anglers of rainbow trout and steelhead...

This report examines innovation in experiential services. These are serviceswhere the focus is on the experience of the customer when interacting with theorganisation, rather than just the functional benefits following from the productsand services delivered. The report is based on a continuing...

This paper reviews the use of case study research in operations management for theory development and testing. It draws on the literature on case research in a number of disciplines and uses examples drawn from operations management research. It provides guidelines and a roadmap for operations...

This paper contributes to, and links the areas of quality management and buyer‐supplier relationships. In doing so, we seek to address two broad research questions. To what extent do quality practices impact upon the various dimensions of quality performance, manufacturing performance and, in...

Purpose – The purpose of this paper is to investigate how the dynamics of supply chain (SC) relationships impact on manufacturing performance. Design/methodology/approach – A conceptual framework was developed incorporating dimensions of SC relationship dynamics and manufacturing...