Purpose – The paper explores the involvement of top management in strategic reviews of the organization's operational activities (known as top executive audits or TEAs). These are discussed in relation to strategy process and business excellence. Design/methodology/approach – The case of...

Factors explaining how Television New Zealand (TVNZ) managed its way to success in the face of a radically deregulated business environment are examined. To understand the scope of the challenge a brief history of TVNZ is outlined; the values and problems which that history had produced by the...

Best Value was introduced as a local government policy in 1997, after the election of a New Labour administration. The policy was designed to reconfigure service delivery by local government, with local authorities assuming the role of enablers rather than service providers. In order to help...

This fourth and final article in a series on strategic deployment will review the values and obstacles in preparing an organization to be a leading competitor in its chosen markets. Thoroughly integrating the process into the operating culture of an organization is absolutely essential to success.

This paper critically examines the Irish Government’s commitment to “Delivering better government”, in the context of achieving gender equality. The strategic management initiative (SMI) seeks highest quality of service delivery to customers in a modern flexible and professional manner....

In this paper, we argue the success and sustainability of a business excellence (BE) initiative is influenced by (1) the contextual alignment of the initiative with the organization’s competitive business strategy and (2) the level of congruence between the initiative and the organization’s...

Purpose – The paper aims to explain how the balanced scorecard concept can be improved through customising the normal four perspectives. Design/methodology/approach – An analysis of existing methods for developing a balanced scorecard reveals that the goals identified by using the approaches...

Purpose – Companies must use their resources effectively and productively if they are to compete in an increasingly competitive globalized economy. Effective performance measurement can support this competitiveness. To be able to do this, companies must know the factors that influence their...

Purpose – This case study sets out to discuss the balance of operational and strategic perspectives on performance measurement in a large construction company. Design/methodology/approach – In interviews, managers at two middle organizational levels in the case company were asked to...

Purpose – The purpose of this paper is to demonstrate the need for and propose a more aligned and integrated standard for performance evaluation to enhance effective strategic control. Design/methodology/approach – The paper reviews the various issues creating discontent with the performance...