The individual impact of CRM systems is strongly related to impact at the organizational level. Fit with the task of the user is key. CRM systems are successful in organizations that reward customer-centric behavior and that have an analytical decision style. Acceptance of a CRM system should be...

Seasoned businesspeople, especially those engaged in international mergers and acquisitions (M&A), are keenly aware of the fact that no matter how pleasant their pre-arrangement business courtship has been, disputes, either pre or post closing, may, indeed, occur. Some disputes may be benign and...

<P>Foreword by John Shook </P><P>Introduction</P><P>Chapter 1: No Problem, No Improvement – NUMMI </P><P>Chapter 2: Develop Problem Solvers – Georgetown</P><P>&nbsp;Chapter 3: Break Big Problems into Small Problems – Europe </P><P>Chapter 4: Endless Improvement – Georgetown Redux</P><P>&nbsp;Chapter 5: Your Lean Journey </P><P>Acknowledgements...</p></p></p></p></p></p></p></p></p>